FAQ'S

This is a telehealth visit. Upon booking, you will receive an email with a link to our video chat software. This link puts you in a virtual waiting room. The doctor will meet you on the day and time of your appointment via video chat. All you need is a smartphone or computer and a decent wifi connection!

The process of seeing the doctor is the same as a regular doctor visit. There can be a short wait in our virtual waiting room to see your physician, and the actual visit with the doctor depends on the number of questions you have for them. Visits typically take 10 minutes. Recommendations are emailed to you immediately after the physician has signed them.

If you're waiting on Zoom and haven't been connected to anyone, please ensure you've entered the correct meeting ID and that your internet connection is stable. If you've been waiting an extended period, please end the call and try rejoining the meeting. If the issue persists, text us at 405-413-5494 and request LJ, the manager, to follow up for assistance. We apologize for any inconvenience and appreciate your patience.

We apologize for the delay in receiving your recommendation. Our team is committed to processing recommendations promptly, but occasionally, there may be delays due to high demand or technical issues. Please check your email spam folder, as sometimes the recommendation email might be redirected there. If you still haven't received it after 24 hours, call or text us at 405-413-5494 during business hours and ask for LJ, the manager, to call you back. We'll ensure your recommendation is sent to you as soon as possible. Your satisfaction and health are our top priorities.

Once you put your application into the State of Oklahoma OMMA Department they have up to 15 business days to notify you of your status.

No, our price only covers your virtual doctor visit to see if you qualify for the medical marijuana program. It does not cover the OMMA state application fee. We do offer on-the-phone assistance with the application process at no additional fee.

If there is an issue with your application, we will work with you to find out what the issue is and assist in correcting it in whatever way we can. The most common issue is that OMMA rejects the photo submitted. This is why we recommend having a professional passport taken, using a passport photo app, or having someone take it for you. You can review OMMA guidelines on application rules here: https://www.youtube.com/watch?v=pLrCDSLwgJI

The following unexpired, valid documentation is required for the application: Proof of Oklahoma residency (digital, color copy of one of the following): Oklahoma driver's license (front and back) Oklahoma identification card (front and back) Oklahoma voter identification card A utility bill for the calendar month preceding the date of application, excluding cellular telephone and internet bills A residential property deed to a property in the State of Oklahoma A current rental agreement for residential property located in the State of Oklahoma Proof of identity (digital, color copy of one of the following): Oklahoma driver's license (front and back) Oklahoma identification card (front and hack) U.S. passport or other photo identification issued by the U.S government Tribal identification card approved for identification purposes by the Oklahoma Department of Public Safety: United States Bureau of Indian Affairs identification card or an Oklahoma tribal photo identification card: Muscogee (Creek) Nation of Oklahoma, Kiowa, Comanche, Apache of Oklahoma, Absentee Shawnee, Cheyenne-Arapaho, Choctaw, Delaware, Caddo Nation of Oklahoma issued on or after January 8, 2008. A clear, color, full-face digital photograph Adult Patient Physician Recommendation Form dated within 30 days of application submission If applicable, the patient's Medicaid (SoonerCare) or Medicare insurance card or enrollment documentation